Question 1

Is booking mandatory?

Accepted Answer

Although reservations are not mandatory, we highly recommend securing your spot by purchasing tickets online.
With our new online ticketing system, you now have the option to choose your seat using the seating layout available at the time of ticket purchase. Especially for our shows, where demand is high, purchasing your ticket in advance ensures you won't miss out on the experience.

Additionally, please note that tickets can also be purchased at the Lava Jazz box office.
However, we cannot guarantee entry if the venue reaches maximum capacity.

We look forward to welcoming you to Lava Jazz!

Question 2

Do I need to buy concert tickets?

Accepted Answer

Hey there,
We've updated our ticketing process! You can now conveniently purchase your concert ticket in advance through our website on the "Tickets/Shows" page.

Alternatively, tickets can also be purchased at the door on the day of the event up to 15 minutes before the show begins.

Question 3

How can I attend a show at Lava Jazz?

Accepted Answer

We've streamlined the process for your convenience! To secure your spot at one of our shows, simply purchase tickets in advance through our website on the "Tickets/Shows" page. This ensures a seamless entry to your chosen event.

Feel free to contact us via the provided contacts at the bottom of our page for any inquiries or assistance. Whether it's giving us a call, sending an email, or messaging us on WhatsApp, we're here to help.

Please note that reaching out during our working hours or on our days off may result in delayed responses. We appreciate your understanding and recommend contacting us well in advance, especially during shows.

Thank you, and we eagerly anticipate hosting you at Lava Jazz!

Question 4

Until what time are online ticket purchases guaranteed?

Accepted Answer

Our primary focus is to provide you with the best show experience. Online ticket purchases are guaranteed until one hour before the start time of the show.

We recommend arriving before the cut-off time, which marks the beginning of the performance and serves as the time limit for ticket validity. After this time, any unclaimed tickets may affect your entry, as we may release seats to accommodate other guests.

To secure your seats and avoid any inconvenience, please ensure timely arrival, allowing you to fully enjoy the Lava Jazz experience.

Question 5

How can I avoid tickets and cover charge?

Accepted Answer

Both tickets and the cover charge are essential for entry during concerts at Lava Jazz.

However, to enjoy the house without purchasing tickets or paying the cover charge, we recommend arriving during non-show hours, such as the first hour of opening or the last half hour before closing.
Please be mindful that access without tickets and cover charge might be challenging, especially if the house is fully booked.

For those seeking a seamless entry, tickets can be conveniently purchased online in advance, securing your spot at the event.

We appreciate your understanding and look forward to providing you with an unforgettable experience at Lava Jazz!

Question 6

What is the deadline for purchasing tickets at Lava Jazz?

Accepted Answer

Tickets for our shows can be conveniently purchased online until one hour before the start of the performance. This allows you to secure your spot even if you decide to make a last-minute plan.

In addition, limited tickets may be available for purchase at the door, contingent upon venue capacity and show availability. For any last-minute plans, feel free to call us directly to confirm the availability of tickets at the door.

It's crucial to be aware that after doors open, our staff's availability to answer phone calls, social media messages, or emails becomes limited. For any questions or assistance regarding ticket purchases, we encourage you to reach out well before the showtime.

We appreciate your understanding and cooperation, emphasizing online ticketing at Lava Jazz.

Question 7

Can I modify or update my ticket purchase online?

Accepted Answer

Modifications or updates to your ticket purchase can be made by acquiring additional tickets online.
If you wish to update your seating preferences or make changes to your reservation, you can easily purchase additional tickets and then contact us directly.
For any last-minute changes or immediate assistance, please call us directly to ensure a smooth process in updating your reservation.

Please be advised that ticket cancellations and exchanges are not permitted, and there is no refund of the ticket value in both cases.

We appreciate your understanding.

Question 8

What happens if I'm running late for the show?

Accepted Answer

If you find yourself running late, please call us as soon as possible. Depending on the current reservations and house bookings, we will do our best to find a solution and accommodate your late arrival. Communication is key, so reaching out to us promptly increases the chances of us being able to hold your reservation at Lava Jazz.

Question 9

Is there any mandatory consumption in addition to the ticket I purchased?

Accepted Answer

Yes.
On Saturday nights, when we have live music, there is a mandatory consumption of €10 per person, including children from 12 years old onwards.
This policy is implemented to ensure that we can cover the costs related to the stage, such as payment for artists, licenses, and insurance required for events with live music. The mandatory consumption contributes to maintaining the financial sustainability of the venue.